OASIS Transformational Government Framework TC

Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? 2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John   Attachment: Policy Products.docx Description: application/vnd.openxmlformats-officedocument.wordprocessingml.document

John   I think the approach and structure look right.  I’m a little stretched at the moment, but will be happy to help fill in gaps etc on your next cut.    One thought that struck me in looking through your paper is that our names for some of the Policy Products have been overtaken – in the sense that terms which we used in the original CS Transform white paper have changed in their TGF incarnation (eg “Governance Model” in the business/political cell has now morphed into the leadership and stakeholder patterns of the TGF).   So as you work on the next version, it would be worth reviewing all the patterns, and making sure that every pattern which explicitly or implicitly requires the production of a written document is captured within the matrix – we need to make sure that our minimum set of policy products at least captures all the things we say are mandatory parts of the TGF!   Thanks,   Chris Parker Managing Partner, CS Transform Ltd, +44 7951 754 060 From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Sent: 22 November 2011 16:29 To: 'TGF TC List' Subject: [tgf] POLICY PRODUCTS DOCUMENT   Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? 2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John  

Hi John   My 2 cents,..   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? <<CW: Pretty good. Maybe add a ‘Notes’ or ‘Discussion’ column for future proofing. I think that, as we deploy this, we will be able to give more specific guidance on what parts of what docs are applicable in which situations etc>>   2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. <<CW: Well, measurement tools were raised on our last call…>>   3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? <<CW: I understand the sentiment but I think you are asking folks to do too much work here. Better to make a blanket disclaimer about persistence, put what you can in, but add in brackets, the date that URL was accessed)   4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program? <<CW: Yes, I think so but I haven’t fully thought it through. It seems like we are giving the raw material for the fabric but no commentary on how to apply it>>   Cheers Colin     From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Chris Parker Sent: Wednesday, 23 November 2011 9:52 a.m. To: John Borras; 'TGF TC List' Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   John   I think the approach and structure look right.  I’m a little stretched at the moment, but will be happy to help fill in gaps etc on your next cut.    One thought that struck me in looking through your paper is that our names for some of the Policy Products have been overtaken – in the sense that terms which we used in the original CS Transform white paper have changed in their TGF incarnation (eg “Governance Model” in the business/political cell has now morphed into the leadership and stakeholder patterns of the TGF).   So as you work on the next version, it would be worth reviewing all the patterns, and making sure that every pattern which explicitly or implicitly requires the production of a written document is captured within the matrix – we need to make sure that our minimum set of policy products at least captures all the things we say are mandatory parts of the TGF!   Thanks,   Chris Parker Managing Partner, CS Transform Ltd, +44 7951 754 060 From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Sent: 22 November 2011 16:29 To: 'TGF TC List' Subject: [tgf] POLICY PRODUCTS DOCUMENT   Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   5.        Is it the correct format or do you have an alternative idea on how to construct the CN? 6.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 7.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 8.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John   ==== CAUTION:  This email message and any attachments contain information that may be confidential and may be LEGALLY PRIVILEGED. If you are not the intended recipient, any use, disclosure or copying of this message or attachments is strictly prohibited. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments. Thank you. ====

Thanks guys.  I’ll work on it some more taking on board your comments and get another draft out next week for further input.   John   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Colin Wallis Sent: 22 November 2011 21:28 To: 'Chris Parker'; John Borras; 'TGF TC List' Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Hi John   My 2 cents,..   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? <<CW: Pretty good. Maybe add a ‘Notes’ or ‘Discussion’ column for future proofing. I think that, as we deploy this, we will be able to give more specific guidance on what parts of what docs are applicable in which situations etc>>   2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. <<CW: Well, measurement tools were raised on our last call…>>   3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? <<CW: I understand the sentiment but I think you are asking folks to do too much work here. Better to make a blanket disclaimer about persistence, put what you can in, but add in brackets, the date that URL was accessed)   4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program? <<CW: Yes, I think so but I haven’t fully thought it through. It seems like we are giving the raw material for the fabric but no commentary on how to apply it>>   Cheers Colin     From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Chris Parker Sent: Wednesday, 23 November 2011 9:52 a.m. To: John Borras; 'TGF TC List' Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   John   I think the approach and structure look right.  I’m a little stretched at the moment, but will be happy to help fill in gaps etc on your next cut.    One thought that struck me in looking through your paper is that our names for some of the Policy Products have been overtaken – in the sense that terms which we used in the original CS Transform white paper have changed in their TGF incarnation (eg “Governance Model” in the business/political cell has now morphed into the leadership and stakeholder patterns of the TGF).   So as you work on the next version, it would be worth reviewing all the patterns, and making sure that every pattern which explicitly or implicitly requires the production of a written document is captured within the matrix – we need to make sure that our minimum set of policy products at least captures all the things we say are mandatory parts of the TGF!   Thanks,   Chris Parker Managing Partner, CS Transform Ltd, +44 7951 754 060 From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Sent: 22 November 2011 16:29 To: 'TGF TC List' Subject: [tgf] POLICY PRODUCTS DOCUMENT   Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   5.        Is it the correct format or do you have an alternative idea on how to construct the CN? 6.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 7.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 8.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John   ==== CAUTION:  This email message and any attachments contain information that may be confidential and may be LEGALLY PRIVILEGED. If you are not the intended recipient, any use, disclosure or copying of this message or attachments is strictly prohibited. If you have received this email message in error please notify us immediately and erase all copies of the message and attachments. Thank you. ====

Hi John,                 I agree with the earlier comments from Chris and Colin.   On further documents to add in, I think there needs to be some guidance on the direction that governments are moving in a business/political sense (e.g. Open Public Services in the UK - http://www.cabinetoffice.gov.uk/resource-library/open-public-services-white-paper   - which will dramatically change the public sector business/ICT Landscape and increase the number of stakeholders – failure to address such structural changes will result in divergence of a lot of ‘government’ systems) {Cell 2.1 for direction of travel, Cell 2.3 for detail (when available in the UK case)}  and a repository for collaborating on progress being made (or even planned) {Cell 5.3} to encourage collaboration/reuse. In the UK, this will be instanced by an Open Standards process (expected in early -2012)         Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Sent: 22 November 2011 16:29 To: 'TGF TC List' Subject: [tgf] POLICY PRODUCTS DOCUMENT   Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? 2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John   Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together Fujitsu . This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU.

Nig   Do you see this as a mandatory Policy Product, in other words we would insist that every TGF programme produces one?   We need to be careful to differentiate between good advice and guidance and what the conformance criteria of the Pattern Language says about considering the Policy products.   John   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Greenaway Nigel Sent: 23 November 2011 13:14 To: John Borras; TGF TC List Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Hi John,                 I agree with the earlier comments from Chris and Colin.   On further documents to add in, I think there needs to be some guidance on the direction that governments are moving in a business/political sense (e.g. Open Public Services in the UK - http://www.cabinetoffice.gov.uk/resource-library/open-public-services-white-paper   - which will dramatically change the public sector business/ICT Landscape and increase the number of stakeholders – failure to address such structural changes will result in divergence of a lot of ‘government’ systems) {Cell 2.1 for direction of travel, Cell 2.3 for detail (when available in the UK case)}  and a repository for collaborating on progress being made (or even planned) {Cell 5.3} to encourage collaboration/reuse. In the UK, this will be instanced by an Open Standards process (expected in early -2012)         Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Sent: 22 November 2011 16:29 To: 'TGF TC List' Subject: [tgf] POLICY PRODUCTS DOCUMENT   Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? 2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John   Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together "Fujitsu". This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU.

Hi John,                 My understanding is that Governments MUST use the matrix but not necessarily have all the entries in it in place – The PL states “ Identify, for each and every cell in the matrix, the policy product(s) that are needed to deliver the Transformational Program effectively. Nil, one, or multiple policy product(s) may be required per cell. Consideration MUST be given to every cell as to which policy products might be included. ”. When I got UK Government to look at the old CSTransform matrix there were a couple of entries that it was deemed (rightly in their circumstances in my view) that they didn’t need – the point was that they had considered them.   Thus, I wouldn’t see every government producing a ‘direction’ paper but if they are considering changes of the magnitude proposed by the UK Government, all their stakeholders must be kept informed on progress as otherwise projects will run that will need reworking at least but may become irrelevant before they are delivered.   My second suggestion also plays into this theme of keeping people apprised of progress to save duplication, waste of resources etc.         Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: John Borras [mailto:johnaborras@yahoo.co.uk] Sent: 23 November 2011 14:37 To: Greenaway Nigel Cc: 'TGF TC List' Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Nig   Do you see this as a mandatory Policy Product, in other words we would insist that every TGF programme produces one?   We need to be careful to differentiate between good advice and guidance and what the conformance criteria of the Pattern Language says about considering the Policy products.   John   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Greenaway Nigel Sent: 23 November 2011 13:14 To: John Borras; TGF TC List Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Hi John,                 I agree with the earlier comments from Chris and Colin.   On further documents to add in, I think there needs to be some guidance on the direction that governments are moving in a business/political sense (e.g. Open Public Services in the UK - http://www.cabinetoffice.gov.uk/resource-library/open-public-services-white-paper   - which will dramatically change the public sector business/ICT Landscape and increase the number of stakeholders – failure to address such structural changes will result in divergence of a lot of ‘government’ systems) {Cell 2.1 for direction of travel, Cell 2.3 for detail (when available in the UK case)}  and a repository for collaborating on progress being made (or even planned) {Cell 5.3} to encourage collaboration/reuse. In the UK, this will be instanced by an Open Standards process (expected in early -2012)         Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Sent: 22 November 2011 16:29 To: 'TGF TC List' Subject: [tgf] POLICY PRODUCTS DOCUMENT   Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? 2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John   Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together "Fujitsu". This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU. Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together Fujitsu . This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU.

Sorry to keep probing but do you see this as different from what we have in the first Cell at the moment?   Policy Product Description Cross Government Vision for Customer Service Transformation A clear description of the desired future state for more effective and efficient service delivery, which is endorsed at the highest political and administrative levels of the government.     John   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Greenaway Nigel Sent: 23 November 2011 16:53 To: John Borras Cc: TGF TC List Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Hi John,                 My understanding is that Governments MUST use the matrix but not necessarily have all the entries in it in place – The PL states “ Identify, for each and every cell in the matrix, the policy product(s) that are needed to deliver the Transformational Program effectively. Nil, one, or multiple policy product(s) may be required per cell. Consideration MUST be given to every cell as to which policy products might be included. ”. When I got UK Government to look at the old CSTransform matrix there were a couple of entries that it was deemed (rightly in their circumstances in my view) that they didn’t need – the point was that they had considered them.   Thus, I wouldn’t see every government producing a ‘direction’ paper but if they are considering changes of the magnitude proposed by the UK Government, all their stakeholders must be kept informed on progress as otherwise projects will run that will need reworking at least but may become irrelevant before they are delivered.   My second suggestion also plays into this theme of keeping people apprised of progress to save duplication, waste of resources etc.         Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: John Borras [mailto:johnaborras@yahoo.co.uk] Sent: 23 November 2011 14:37 To: Greenaway Nigel Cc: 'TGF TC List' Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Nig   Do you see this as a mandatory Policy Product, in other words we would insist that every TGF programme produces one?   We need to be careful to differentiate between good advice and guidance and what the conformance criteria of the Pattern Language says about considering the Policy products.   John   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Greenaway Nigel Sent: 23 November 2011 13:14 To: John Borras; TGF TC List Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Hi John,                 I agree with the earlier comments from Chris and Colin.   On further documents to add in, I think there needs to be some guidance on the direction that governments are moving in a business/political sense (e.g. Open Public Services in the UK - http://www.cabinetoffice.gov.uk/resource-library/open-public-services-white-paper   - which will dramatically change the public sector business/ICT Landscape and increase the number of stakeholders – failure to address such structural changes will result in divergence of a lot of ‘government’ systems) {Cell 2.1 for direction of travel, Cell 2.3 for detail (when available in the UK case)}  and a repository for collaborating on progress being made (or even planned) {Cell 5.3} to encourage collaboration/reuse. In the UK, this will be instanced by an Open Standards process (expected in early -2012)         Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Sent: 22 November 2011 16:29 To: 'TGF TC List' Subject: [tgf] POLICY PRODUCTS DOCUMENT   Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? 2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John   Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together "Fujitsu". This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU. Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together "Fujitsu". This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU.

Hi John,                 No problem. I feel that it is different (in the UK case at least)as it is opening up a number of services to a range of non-government providers who will need to have supporting systems that comply with wider government models (e.g. to allow removal of non-performing organisations whilst maintaining continuity of service). It is a different requirement to those in the ICT strategy (the example quoted) and will be achieved (or not) by a different set of stakeholders with a different set of goals.     Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: John Borras [mailto:johnaborras@yahoo.co.uk] Sent: 23 November 2011 16:59 To: Greenaway Nigel Cc: 'TGF TC List' Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Sorry to keep probing but do you see this as different from what we have in the first Cell at the moment?   Policy Product Description Cross Government Vision for Customer Service Transformation A clear description of the desired future state for more effective and efficient service delivery, which is endorsed at the highest political and administrative levels of the government.     John   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Greenaway Nigel Sent: 23 November 2011 16:53 To: John Borras Cc: TGF TC List Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Hi John,                 My understanding is that Governments MUST use the matrix but not necessarily have all the entries in it in place – The PL states “ Identify, for each and every cell in the matrix, the policy product(s) that are needed to deliver the Transformational Program effectively. Nil, one, or multiple policy product(s) may be required per cell. Consideration MUST be given to every cell as to which policy products might be included. ”. When I got UK Government to look at the old CSTransform matrix there were a couple of entries that it was deemed (rightly in their circumstances in my view) that they didn’t need – the point was that they had considered them.   Thus, I wouldn’t see every government producing a ‘direction’ paper but if they are considering changes of the magnitude proposed by the UK Government, all their stakeholders must be kept informed on progress as otherwise projects will run that will need reworking at least but may become irrelevant before they are delivered.   My second suggestion also plays into this theme of keeping people apprised of progress to save duplication, waste of resources etc.         Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: John Borras [mailto:johnaborras@yahoo.co.uk] Sent: 23 November 2011 14:37 To: Greenaway Nigel Cc: 'TGF TC List' Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Nig   Do you see this as a mandatory Policy Product, in other words we would insist that every TGF programme produces one?   We need to be careful to differentiate between good advice and guidance and what the conformance criteria of the Pattern Language says about considering the Policy products.   John   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of Greenaway Nigel Sent: 23 November 2011 13:14 To: John Borras; TGF TC List Subject: RE: [tgf] POLICY PRODUCTS DOCUMENT   Hi John,                 I agree with the earlier comments from Chris and Colin.   On further documents to add in, I think there needs to be some guidance on the direction that governments are moving in a business/political sense (e.g. Open Public Services in the UK - http://www.cabinetoffice.gov.uk/resource-library/open-public-services-white-paper   - which will dramatically change the public sector business/ICT Landscape and increase the number of stakeholders – failure to address such structural changes will result in divergence of a lot of ‘government’ systems) {Cell 2.1 for direction of travel, Cell 2.3 for detail (when available in the UK case)}  and a repository for collaborating on progress being made (or even planned) {Cell 5.3} to encourage collaboration/reuse. In the UK, this will be instanced by an Open Standards process (expected in early -2012)         Regards   Nig   Nig Greenaway Government Division   FUJITSU Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637 Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail: nig.greenaway@uk.fujitsu.com Web: http://uk.fujitsu.com   From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Sent: 22 November 2011 16:29 To: 'TGF TC List' Subject: [tgf] POLICY PRODUCTS DOCUMENT   Attached is where I have got to so far with the draft Committee Note on the Policy Products.  I’d appreciate an early view of whether this is along the right lines or not to save me wasting any more time if it’s wrong.  Specifically:   1.        Is it the correct format or do you have an alternative idea on how to construct the CN? 2.        Do you have ideas on any other Products that should be added to the list?  So far I’ve leaned heavily on what Chris and I produced some time ago for CS Transform but accept that may not be the complete list. 3.        Quoting URLs for examples is always dangerous as they are probably not persistent.  Should we use them or just the title of the document and let readers find the latest version using their search engines? 4.        Is there anything else we need to say in this document about Policy Products in general and/or their usage in a TG program?   If everyone is content with this approach I’ll complete the tables with descriptions and more examples and register this as new Committee Note Draft with TC Admin.   All contributions/views welcomed.   John   Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together "Fujitsu". This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU. Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together "Fujitsu". This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU. Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or from Fujitsu Telecommunications Europe Limited, together Fujitsu . This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-free. Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U 3BW. Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U 3BW. Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YU.