Hi John Thanks. I thought that it had gone overnight from Australia. So I’m wondering if something has gone awry with the submission. Can we use the email copied to me, which I can see is addressed to
tgf-comment@lists.oasis-open.org ? Rgds Bill From: John Borras [mailto:
johnaborras@yahoo.co.uk] Sent: 23 November 2012 16:01 To: Bill Edwards Cc: 'TGF TC List'; 'Carol Geyer' Subject: RE: TGF South Australia comment Thanks Bill, another brilliant reference. It hasn’t arrived yet in the Comment in-box but I’ll keep an eye out for it. John From: Bill Edwards [ mailto:
bill.edwards@cstransform.com ] Sent: 23 November 2012 08:55 To: John Borras (
johnaborras@yahoo.co.uk ) Cc: Chris Parker Subject: FW: South Australia comment Hi John I just want to check that you got this one from SA? Thanks Bill From: McConchie, Jan (DPC) [ mailto:
Jan.McConchie@sa.gov.au ] Sent: 23 November 2012 06:15 To:
tgf-comment@lists.oasis-open.org Cc: Bill Edwards Subject: To whom it may concern The purpose of this “statement of use” is to explain how the government of South Australia has worked with consulting firm CS Transform Limited to deploy key elements of the Transformational Government Framework (TGF) in helping to shape and deliver our strategy for citizen-centric service transformation. References to the TGF are to the TGF Pattern Language Core Patterns Version 1.0 Committee Specification 01 dated 11 January 2012. The Government of South Australia’s ICT strategy, called ‘Ask Just Once’, aims to transform our entire government service delivery mechanisms. ‘Ask Just Once’ is about improving service delivery - especially for citizens most in need of support, and improving efficiency - for example by shifting citizens to the lowest cost service delivery channel wherever possible. The strategy focuses on four priority areas; Channels and Access, Strengthen the Front-line, Shared Services and Enable Agile Government. Early on in this transformation process, we realised that we needed to address the fundamental business model through which our agencies work together, in order that the agency silos could deliver truly citizen-centric services. We worked with the consultancy firm CS Transform Limited to do this, developing a roadmap to implement the ‘Franchise Marketplace solution’ recommended by the OASIS Transformational Government Framework. In developing and delivering this, we have drawn on methodologies and best practices now brought together in the TGF. Specifically, we believe that we are now conformant with: TGF Core Pattern [1] Guiding Principles TGF Core Pattern [2] Program Leadership TGF Core Pattern [3] Engagement with Stakeholders TGF Core Pattern [4] Common Terminology and Reference Model TGF Core Pattern [6] Transformational Business Model TGF Core Pattern [7] Franchise Marketplace TGF Core Pattern [8] Roadmap for Transformation TGF Core Pattern [9] Brand-Led Service Delivery TGF Core Pattern [10] Stakeholder Empowerment TGF Core Pattern [12] Channel Management Framework TGF Core Pattern [13] Channel Mapping TGF Core Pattern [14] Channel Transformation TGF Core Pattern [17] Critical Success Factors TGF Core Pattern [18] Skills TGF Core Pattern [20] Benefits realization The results within the last three years speak for themselves. Our citizen-facing portal, sa.gov.au, has been incredibly successful at meeting the strategy objectives for higher take-up and higher customer satisfaction. It has provided the foundation for effective multi-channel service delivery, and has won numerous awards including: · 2010 eGovernment iAward for innovation in delivery of services at the Australian Information Industry Association South Australian awards · 2011 Public Sector Organisation of the Year (Oceania) at the FutureGov awards in Singapore. Yours faithfully, Jan McConchie Director eGovernment, Government Services Group Department of Premier and Cabinet Government of South Australia Mobile: +61 401 120 185 Phone: 8226 1893 E-mail:
jan.mcconchie@sa.gov.au Level 2, 26-28 Leigh Street, Adelaide SA 5000